What you don’t know can’t hurt you, at least that’s the old saying. But on the web, it is precisely the things that you don’t know and can’t see that can cause the biggest headaches. The web is an unstable and unpredictable environment and every day there are complications that go unnoticed and unseen—but not by the people trying to use your site. Building a stable, usable experience online means anticipating these issues as much as possible, making some of the more commonly overlooked components of development more visible in the process.