Mat Patterson started his professional life as the head of a small tech support team way back in the 90s, a role from which he was fairly quickly removed. For years, he wandered in the web wilderness as a web designer for companies including ASX and Booking.com. Finally, he left a role as web designer for Taronga Zoo to  lead the customer service team at Campaign Monitor, the popular email marketing web application.

Having grown the customer service team from 1 to 26, and with more than 50,000 resolved tickets under his belt, Mat has learned the slow way how to effectively serve both customers and customer service agents.

Mathew is doing the workshop Building a Customer Service Culture on Tuesday 17th February.